Toronto, ON, CA
16 hours ago
Customer Success Manager, Professional Services (ProServe)
Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible.

The Amazon Business Implementation team is dedicated to helping customers leverage Amazon Business solutions to optimize procurement processes, enhance financial operations, and accelerate digital transformation to achieve their strategic business objectives. The implementation team translates customer needs and business goals into value-driven Amazon Business solutions that deliver measurable results.

Key job responsibilities
Key responsibilities include deep discovery with the customer to develop a holistic solution, strategically design implementation plans and timelines to deliver against robust architecture, and manage customer relationships and expectations with our largest B2B customers. Implementation resources also work post launch to drive user engagement and adoption post-launch to ensure long-term success. The candidate will work closely with the Sales, other ProServe teams, Product, and Marketing teams. The ideal candidate has experience developing relationships across functions and leadership levels, technical and functional acumen, and has exceptional communication skills to guide customers through their digital transformation journey with Amazon Business
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