Customer Success Director
CBRE
Customer Success Director
Job ID
226822
Posted
19-Jun-2025
Role type
Full-time
Areas of Interest
Capital Markets
Location(s)
Dallas - Texas - United States of America
CBRE is using this platform to provide general information to individuals who want to learn more about a career at CBRE. If an opportunity opens that matches your qualifications, we will reach out to you at that time. We are growing a world-class organization with a world-class team and appreciate your interest in CBRE. We welcome you to explore our Careers (https://careers.cbre.com/en\_US/careers) page and apply directly to any positions that interest you. We will not consider the submission of resumes on this platform as an expression of interest in any posted position at CBRE.
**About the Role:**
As a CBRE Customer Success Director, you will lead initiatives to enhance user experience and drive the functional effectiveness of both new and existing data and technology systems.
This position is part of the Advisory Services – Customer Success team, which partners with internal stakeholders and business units to develop, support, and deliver training on innovative and current technology solutions.
**What You’ll Do:**
+ **Team Leadership & Development:** Provide direct supervision and leadership to team members, including training, performance evaluations, coaching, and career development. Oversee recruitment and onboarding of new staff.
+ **Operational Management:** Manage daily team operations by setting work schedules, assigning responsibilities, and ensuring cross-training. Monitor progress against departmental goals and deadlines, offering mentorship and support as needed.
+ **Vendor & Stakeholder Relations:** Build and maintain strong relationships with technology vendors and external partners to ensure alignment with business needs and service expectations.
+ **Financial Oversight:** Develop and manage the department’s annual budget. Monitor platform financial performance, analyze business trends, and provide strategic insights to optimize outcomes.
+ **Platform Implementation & Support:** Support the implementation of new platforms by allocating resources, coordinating with clients, and ensuring service delivery aligns with expectations.
+ **Program Execution:** Lead the execution of a custom internal SaaS ecosystem for the Advisory Services sector, driving digital transformation initiatives.
+ **Data Governance & Analytics:** Deliver data-driven intel and provide ongoing updates to senior leadership using custom reports and dashboards.
+ **Client Engagement:** Build and nurture strong relationships with key stakeholders to ensure alignment with user needs and business goals. Maintain high adoption rated; increase platform active users.
+ **Strategic Insight & Cross-Functional Collaboration:** Leverage deep knowledge of business operations and cross-functional dynamics to drive performance and support strategic initiatives. Influence the product roadmap through continuous feedback and collaboration with cross-functional teams.
+ **Leadership & Influence:** Model CBRE’s RISE values through actions and decision-making. Influence peers and stakeholders to align with organizational goals and negotiate effectively with diverse parties to achieve shared outcomes.
+ **Problem Solving & Innovation:** Identify and resolve complex operational and organizational challenges using a collaborative and resourceful approach. Drive continuous improvement by refining processes and introducing innovative practices.
+ **Process Improvement & Quality Assurance:** Evaluate and enhance existing systems and procedures to ensure consistent delivery of high-quality services.
+ **Change Management:** Lead transformative initiatives that significantly improve methods, processes, and standards within the department. Develop and implement white-glove change management strategies to support user adoption and engagement.
**What You’ll Need:**
_To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions._
+ **Education & Experience:** Bachelor’s degree strongly preferred, with a minimum of 12 years of relevant professional experience. A combination of education and equivalent experience will be considered in lieu of a degree. Prior experience in commercial real estate is a plus.
+ **Communication & Leadership:** Proven ability to convey complex, sensitive, or challenging information with clarity and professionalism. Adept at setting clear performance expectations and resolving issues with discretion.
+ **Talent Management:** Demonstrated experience in staffing, talent selection, training, employee development, coaching, mentoring, performance evaluation, and retention strategies.
+ **Organizational & Analytical Skills:** Highly organized with a proactive and analytical approach. Strong attention to detail and the ability to manage multiple priorities effectively.
+ **Business Acumen:** Strong understanding of multiple business disciplines and the key drivers that influence departmental and cross-functional performance. Ability to perform complex calculations involving percentages, fractions, and financial metrics.
+ **Project Management:** Demonstrated success in leading cross-functional teams and managing projects to achieve strategic goals.
+ **Technical Skills:** Advanced proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, is required. Familiarity with the customizable Salesforce platform is strongly preferred.
_Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future._
**Why CBRE?**
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.
**Our Values in Hiring**
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Confirm your E-mail: Send Email
All Jobs from CBRE