As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements.

Responsibilities:

Proactively support the onboarding process for new customers.Address and resolve a broader range of customer inquiries and issues.Assist with customer renewals and upselling opportunities.Monitor and analyze customer performance and engagement data.Provide intermediate-level training and guidance to customers.Ensure implementation schedules, targets, and budgets are met.Collaborate with internal teams on customer feedback to improve products/services.Document detailed customer interactions and updates in CRM.Identify potential areas for service/product improvement based on customer feedback.Maintain and enhance strong client relationships.

Skills:

Enhanced Communication: Improved verbal and written communication capabilities.Intermediate Problem-Solving: Ability to tackle a wider range of issues.Analytical Skills: Basic analytical skills to track and interpret customer data.Technical-Technical Proficiency: Stronger understanding of products/services.Advanced CRM: More proficient use of CRM tools for streamlined customer management.Customer Focus: Deepened empathy and focus on customer needs.Collaboration: Enhanced team collaboration and coordination.Feedback Implementation: Ability to implement customer feedback effectively.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Employee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act on a continuing basis, including without limitation, by providing the U.S. government and Wolters Kluwer all information necessary to effectuate the purposes of the Act.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $45,100 - $61,700