Our client, a leading organization in customer service solutions, is seeking a Customer Solutions Representative to join their team. As a Customer Solutions Representative, you will be part of the Customer Support Department supporting client interactions and service delivery. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization. **Job Title:** Customer Solutions Representative **Location:** Boise, ID **Pay Range:** $18.11 **What's the Job?** + Validate customer entitlement and log cases for routing or dispatching end-users to appropriate resources. + Monitor service events through to completion ensuring compliance with standards. + Manage customer service requests across multiple access channels efficiently. + Review customer feedback and analyze statistics related to customer access and case management. + Lead projects aimed at process or quality improvements and document all changes. **What's Needed?** + High school diploma or equivalent; some college education preferred. + Minimum of 5+ years of general experience or an equivalent combination of experience and education. + Superior verbal and written communication skills. + Experience in a customer-facing role, either remote or face-to-face. + Proficiency with internal processes, tools, and computer technology. **What's in it for me?** + Opportunity to work onsite in Boise, ID with a reputable organization. + Engage in meaningful work that impacts customer satisfaction and service quality. + Develop your skills in a dynamic and supportive environment. + Be part of a team committed to continuous improvement and innovation. + Work in a role that values your expertise and initiative. **Upon completion of waiting period associates are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Supplemental Life Insurance + Short Term Disability Insurance + 401(k) If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.