**Career Area:** Product Support **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. At Caterpillar, we’re committed to our customers, who build a better, more sustainable world with our products, services and solutions. We understand and show the value of why they should choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth. Through it all, we are one team (https://www.youtube.com/watch?v=mYIDne7Q5ek&list=PLwAXbfivFg0jmiNqqgFLeQJpRB\_i-UVln&index=39) – creating and delivering world-class products, services and solutions superior to the competition. Learn more about the Caterpillar Experience (https://www.youtube.com/watch?v=GvCYWtWARlk&list=PLwAXbfivFg0jmiNqqgFLeQJpRB\_i-UVln&index=25) . We are looking for a **Customer Solutions Growth Consultant** to join our Customer Facing team within one of Construction Industries’ newly formed divisions: **Customer Solutions Growth Region** This team, alongside dealers, engages closely with customers to create, customize and adapt solutions to meet their needs by leveraging the extensive range of offerings available today across products and services, digital and technology, rental and used, and financing. The division is regionally focused on Africa, the Middle East & CIS, Eurasia, Asia (excluding Japan), and Latin America (LATAM) and organized into three functional areas: Customer Facing, Customer Solutions and Business Enablers. **Role Definition:** This role is part of the Customer Solutions team focused on designing and delivering solutions in the areas of product, services and technology. The role will: + Support Field Teams, Dealers & Customer with deep Product and Services expertise. + Focus Product, Services & Technology development on solving customer problems at the segment and site level. + Drive proactive Technology Adoption and Product & Services health management leveraging data insights from connected field population. + Leads development and execution of the mid to long-term business development strategy with the business partners and a given territory or market. **What You Will Do** + Works with business partners across the organization and outside consultants to gain industry trends and collect voice of the customer and voice of the business to propose ideas for business growth. + Create Customer Solutions Development (CSD) based on VOC/ VOB and run CSD projects, manage commercial programs, assess effectiveness and modify as necessary. + Manages project governance, metrics, dashboards and supporting management tools in place to monitor performance and develop processes to increase the sale/ services business for prime products and aftermarket. + Gather information and assess the market including competitive issues, market dynamics, market service needs and the company position in the industry by securing a leadership role within the trade associations, technical bodies. + Work closely with industry partners and provide input for solutions execution within dealers, including training, marcomm and other initiatives. + Cross functional collaboration with product groups, industry partners such as Sales execution teams, PSLD and DSD divisions. **What You Have (Basic Skills Required):** **_Customer Focus:_** _Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions._ **_Data Gathering & Analysis:_** Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment. **_Decision Making and Critical Thinking:_** Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. **_Effective Communications:_** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. **_Negotiating:_** Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner. **_Relationship Management:_** Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Having prior background with dealers and commercial experience would be an asset. **_Strategic Thinking:_** Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization. **_Value Selling:_** Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs. Understanding competitive testing and create value message to implement as a part of GTM strategy would be key in this role. **What will put you forward:** + Bachelor’s degree in engineering (Mechanical, Mining, Industrial, or equivalent). + 10–12 years’ experience in senior customer-facing roles within equipment, technology, or solutions-driven environments. + Proven success driving Prime and Aftermarket growth through customer-focused solutions. + Strong experience delivering customer-backed solutions, including structured program or project execution (PMC). + Deep product and services expertise, with the ability to guide customers and stakeholders effectively. + Strong data and analytics capability, leveraging machine data, dashboards, and KPIs to support decision-making. **Additional Information:** + Must be able to travel 30% (within country & internationally) + Ability to speak local language is a plus _Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status._ _Caterpillar is an Equal Opportunity Employer and considers applicants for all positions. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation._ _For more information, visit_ _https://www.caterpillar.com/en/careers/why-caterpillar.html_ _Caterpillar takes data privacy seriously. Candidate CVs are used for the limited purpose of evaluating suitability for this job role and deleted from our database when it is no longer needed for the purpose as soon as it is practicable._ _For more information on Caterpillar’s privacy practices, please visit our Global Data Privacy Statement._ _Follow us on Twitter, Facebook, LinkedIn, and YouTube_ **About Caterpillar** Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and providing financing and related services through our Financial Products segment. **Posting Dates:** Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .