Our client, a leader in customer solutions, is seeking a Customer Solutions Associate to join their team. As a Customer Solutions Associate, you will be part of a dynamic team supporting customer satisfaction and operational excellence. The ideal candidate will have excellent communication skills, strong analytical aptitude, and creative problem-solving abilities which will align successfully in the organization. **Job Title:** Customer Solutions Associate **Location:** Solon, OH **What's the Job?** + Identify and resolve demand capture failures within defined Service Level Agreements (SLA). + Regularly monitor open orders and ensure adherence to daily tasks and cadence. + Collaborate with customers and cross-functional partners to resolve blocked orders efficiently. + Contact customers regarding Out of Stock or Stock Allocation issues and propose resolutions. + Drive continuous improvement by applying NCE methodology and participating in operational reviews. **What's Needed?** + Undergraduate degree strongly preferred. + 1 - 2 years of experience in Supply Chain or related fields. + Excellent written and verbal communication skills. + Proficiency in Microsoft Office applications and familiarity with SAP, BW, and Business Objects preferred. + Strong customer service mindset and a passion for delighting customers. **What's in it for me?** + Opportunity to work in a collaborative and supportive environment. + Engagement in continuous learning and process improvement initiatives. + Chance to build long-term relationships with customers and stakeholders. + Work-life balance with a typical schedule of M-F, 40 hours/week. + Be part of a team that values your contributions and encourages innovation. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.