Job Title:

Customer Solutions Advisor with German

Job Description

You are wanted!

Our Brand New Opportunity Awaits!
If you are passionate about delivering outstanding customer support in fast-paced environment and If you're looking for a place where Your skills make a real impact, we have the perfect role for you!

Role Overview

Fantastic opportunities working with the world's leading lighting solutions provider!

Our energy efficient lighting products, systems and services enable the customers to enjoy a superior quality of light, and make people’s lives safer and more comfortable, businesses more productive and cities more livable.

Want your weekends free? Not a problem!
Our lines are open 9:00am-9:00pm Monday to Friday to help you strike an excellent work life balance! Possibility for hybrid work after the 6th month!

Key Responsibilities:

Respond to inbound customer requests, document relevant case informationEnsure excellent customer satisfactionAbility to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documentedCollaborate with other technicians to resolve or properly close help ticketsManage an individual ticket queueResponsible to follow the direction of management and provide feedback

What you need?

Exceptionally customer focusedFluency in German both in verbal and written communicationGood level of English in both verbal and written communication (for training purposes)At least 6 months experience in front-line technical customer service role preferred Possess excellent writing and verbal communication skills to simplify technical language for non-technical usersDemonstrate patience when communicating and solving issuesTreat all data and personal information with utmost confidentiality  Keep up with the latest IT and tech-related trendsProactive, self-motivated and a great team playerExcellent soft skills, particularly inDemonstrating empathy in active listening skills and demonstrating empathy

What can you expect from us:

Fulltime role with working shifts between 9:00 a.m. – 9:00 p.m., Monday – FridayCompetitive salary – 3900 BGNConvenient office location, close to bus stations and the metroComprehensive initial training and onboarding (fully paid by us)Continuous training and upskilling programs through Concentrix UniversityProfessional Development and Career Navigation programs to map out the steps in your desired developmentHealth and Wellbeing initiativesRelocation support if needed (accommodation and travel expenses)Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!

https://apply.concentrix.com/global/en/leadpage?formId=qjvamm5ihbt9afn07e79qr2ga4&eventScheduleId=670d2f5bf86e661d84e64e0a

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the \"wow\" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Hungarian

Time Type:

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