REQ#: RQ213871Public Trust: MBI (T2) Requisition Type: Regular Your Impact

Own your opportunity to manage the network that makes mission success possible. Make an impact by using your skills to deliver “One GDIT Network” for our clients.

Job Description

As Customer Support Supervisor, you will motivate, coach, and develop a team of contact center professionals. Customer Support Supervisors at General Dynamics are given the opportunity to hone their leadership skills and develop their problem-solving abilities in an exciting high-energy environment while supporting a large federal government contract at our facility in Bossier City, LA. If you enjoy motivating others by facilitating teamwork and providing performance-based feedback, you will find this role to be both rewarding and challenging.

ESSENTIAL JOB FUNCTIONS:

Models high ethical and professional conductMaintains focus on client and operational goals while ensuring customer satisfaction Provides administrative support to assist with the management of day-to-day operationsPrepares and gives presentationsAids human resources by interviewing prospective candidates and employing personnel management methodsLeads a team of call center representatives using proven coaching methodsMonitors performance to assure quality of service

REQUIRED

High school diploma or equivalentFive or more years of customer service experience Experience working with organizational functions and personnelExperience working with computer softwareExperience working with call center software and programsMust be willing to work overnight shifts1-2 years of customer service supervisory experience

PREFERRED QUALIFICATIONS

Bachelor's degree in Business or related fieldCall Center Management experience HIGHLY preferred Excellent business and analytical problem solving skillsStrong communication skillsAbility to work independentlyDemonstrated experience with government programs highly preferred

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunitiesSupport: An internal mobility team focused on helping you achieve your career goalsRewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time offCommunity: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.