Own your opportunity to manage the network that makes mission success possible. Make an impact by using your skills to deliver “One GDIT Network” for our clients.
Job DescriptionAs Customer Support Supervisor, you will motivate, coach, and develop a team of contact center professionals. Customer Support Supervisors at General Dynamics are given the opportunity to hone their leadership skills and develop their problem-solving abilities in an exciting high-energy environment while supporting a large federal government contract at our facility in Bossier City, LA. If you enjoy motivating others by facilitating teamwork and providing performance-based feedback, you will find this role to be both rewarding and challenging.
ESSENTIAL JOB FUNCTIONS:
· Models high ethical and professional conduct
· Maintains focus on client and operational goals while ensuring customer satisfaction
· Provides administrative support to assist with the management of day-to-day operations
· Prepares and gives presentations
· Aids human resources by interviewing prospective candidates and employing personnel management methods
· Leads a team of call center representatives using proven coaching methods
· Monitors performance to assure quality of service
REQUIRED
· High school diploma or equivalent
· Five or more years of customer service experience
· Experience working with organizational functions and personnel
· Experience working with computer software
· Experience working with call center software and programs
· 1-2 years of customer service supervisory experience
PREFERRED QUALIFICATIONS
· Bachelor's degree in Business or related field
· Call Center Management experience HIGHLY preferred
· Excellent business and analytical problem solving skills
· Strong communication skills
· Ability to work independently
· Demonstrated experience with government programs highly preferred.