Job Title:

Customer Service Specialist with Swedish

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Job description:Respond promptly and professionally to customer inquiries via phone, chat, and email.Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.Collaborate with colleagues to enhance the overall customer experience.Stay updated on product offerings, services, policies, and procedures to provide accurate information to customers.Exhibit warmth and enthusiasm in every customer interaction.Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectivelyRequirements:1+ years of experience in a call center or customer service role, preferably in the automotive industry.Strong communication skills, with a minimum C1 level in Swedish.Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.Excited about the opportunity to contribute to Volkswagen's continued success and growth in the automotive sector.The ability to stay composed, tactful, and solution-focused when interacting with customers.Strong attention to detail and organizational skills.Excellent problem-solving skills and a creative, solution-oriented mindset.A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.We offer:Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfactionRemote work from home (within Poland)Comprehensive benefits package, including a benefits system (MyBenefit / Multisport), private healthcare, and life insurance.Stable full-time employment based on an employment contractReceive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.Development paths: Concentrix Academy, language classesAccess to the training platforms: Concentrix University, LinkedIn Learning

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

English (Required), Swedish (Required)

Time Type:

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