About this role:

Wells Fargo is seeking a Customer Service Specialist to join our Mortgage Finance Group (MFG) team. This role will be responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations.

In this role, you will conduct comprehensive prefunding loan reviews to assess the accuracy, completeness, and compliance of loan files prior to funding. You will evaluate and verify a broad range of documentation, including but not limited to automated underwriting feedback, Uniform Residential Loan Applications (1003’s), Transmittal Summaries (1008’s), HUD/VA Addendum to Uniform Residential Loan Applications (92900A’s), as well as FHA, VA, USDA, Jumbo, and Conventional loan documentation, Titles, and Closing Protection letters.

Your responsibilities include ensuring all documents meet company policies, internal /client guidelines, and regulatory requirements, carefully identifying discrepancies or potential issues that could impact loan eligibility. Additionally, you will collaborate with internal and external stakeholders to resolve outstanding items, thoroughly document findings, and escalate concerns as necessary to support a smooth and compliant loan funding process. Your attention to detail and analytical skills will be essential in safeguarding the quality and integrity of our mortgage portfolio.

In this role, you will:

Respond promptly and professionally to customer inquiries and issues across a range of complex financial products and services through multiple communication channels.Perform post fund review of automated fraud detection results and supporting documents to identify discrepancies or potential issues affecting loan eligibility.Maintain ongoing collateral monitoring, loan surveillance, and support for other programs serviced on the warehouse loan system.Work collaboratively with both internal teams and external stakeholders to resolve outstanding items and ensure a smooth, compliant loan funding process.Demonstrate strong communication skills and the ability to work effectively in a fast-paced team environment.Safeguard the quality and integrity of the mortgage portfolio through diligent attention to detail and analytical skills.

Required Qualifications:

2+ years of experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

2+ years of experience reviewing loan documentsResidential loan processing or loan underwriting experienceExperience working with high attention to detailExperience working successfully in a fast-paced environmentStrong problem-solving skillsAbility to work successfully both individually and as part of a teamExcellent verbal, written, and interpersonal communication skills

Posting End Date: 

11 Feb 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.