Job Title: Customer service specialist in the automotive industry with Slovak Job Description The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use. Job description: + Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm. + Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system. + Collaborate with colleagues to enhance the overall customer experience. + Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information. + Exhibit warmth and enthusiasm in every customer interaction + Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively. Requirements: + 1+ years of experience in a call center or customer service role, preferably in the automotive industry. + Strong communication skills, with a minimum C1 level in Slovak. + Very good knowledge of English language, minimum B2 level for internal communication, documentation & training. + Excited about the opportunity to contribute to Volkswagen's continued success and growth in the automotive sector. + The ability to stay composed, tactful, and solution-focused when interacting with customers. + Strong attention to detail and organizational skills. + Excellent problem-solving skills and a creative, solution-oriented mindset. + A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group. **Desired:** + Experience with luxury brands and high-end customer relationships, particularly in the automotive sector. + Familiarity with CRM systems + Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology. We offer: + Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction + Remote work from home + Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance. + Stable full-time employment based on an employment contract + Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills. + Team-building events to foster a collaborative work environment. + Team leader support at every stage of cooperation. + Grow your career while contributing to the future of luxury automotive experiences with Volkswagen Group. Location: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13 Language Requirements: English (Required), Slovak (Required) Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**