CUSTOMER SERVICE SPECIALIST **Richland Center Shopping News (A Divison of WCI)** 1 Positions ID: 71d8d75aed12922160a1 Posted On 01/30/2026 **Job Overview** **Supervisory Responsibilities:** + People: None other than self. + Data: Vision Data advertising system, ad orders, advertising schedules, departmental forms, contracts, rate cards, art files, route files, carrier information and payment files. Job tickets, job board, electronic filing system. + Things: Desk, computer, files and materials; telephone, copier, printers, scanners, ad production software. Digital printers, PC computer. **Overall Responsibilities:** + Effectively and accurately place advertisement for our customers + Provide customer service to internal and external customers. + Assist walk-in customers with their job-printing needs including quoting, reproduction, scheduling + Function as an active participant in helping all departments achieve their goals through participative management and teamwork. **Specific Responsibilities:** + Work efficiently and effectively with in-house staff, advertising clients and production department. + Work in a team environment with internal and external members to accomplish deadline standards, quality control and a cohesive and efficient department. + Assist in selling signature ad promotions and quarterly promotions. + Assist classified advertising customers and enter classified advertising orders. + In the absence of outside account executives, assist advertising customers. + Assist sales staff by handling phone contact to accounts on an incoming and outgoing basis. + Prepare job printing tickets for X-Press printing. + Process payments for prepaid and billed ads, job orders, counter sales, special event tickets and log payments in appropriate accounts. + Correctly enter ad copy and billing information into the advertising system. + Pre-proof and edit display ads for accuracy in size, punctuation, spelling, content and proper design. + Performs building open/close procedures, as needed + Sorts incoming mail and prepares and delivers bank deposits, as needed. + Updates all customer account information. + Enters advertising agreements for Shopping News. + Assists with collection calls at the 60-day delinquent mark. + Assist Xpress Printing with any finishing work as needed and when time allows. + Prioritize work according to deadlines to ensure all projects are completed within assigned deadlines. + Suggest and initiate, as appropriate, new methods and procedures to enhance the efficient operation of the department. + Communicates with clients regarding print orders. + Participates in company training programs. + Participate in cross training to maintain a team environment. + Assist with planning and execution of special events. + Actively participate in the Great Game of Business. + Other job-related duties as assigned by supervisor. Primary Contact 74157 Ali Chapman HR Generalist , 563-588-5728 Phone Phone Phone Fax ali.chapman@wcinet.com Email True False True **Job Details** Categories Advertising/Marketing/Public Relations Customer Service Publishing/Printing Location Richland Center, WI Job Type Employee Full/Part Full Time Company ID 1212 Job REQ # 71d8d75aed12922160a1709e71e1ed87 \# Positions 1 Start Date 20260130 End Date 20260301 Featured Job TH Ad TH Comments **Similar Jobs** Service Representative - Licensed Cottingham & Butler/ SISCO Multimedia Specialist Clarke University Client Service Representative Cottingham & Butler/ SISCO Front Desk Intake Eligibility Specialist Express Employment Professionals MULTIMEDIA SPECIALIST Telegraph Herald Customer Service/Sales Representative Express Employment Professionals Guest Service Ambassador Diamond Jo Casino Outreach and Education Specialist Hillcrest Family Services Customer Service Representative Cottingham & Butler/ SISCO Seasonal Client Service Representative Cottingham & Butler/ SISCO **Share this Job** Richland Center Shopping News (A Divison of WCI) **About the Company** The Richland Center Shopping News is a weekly shopper published by Woodward Community Media division of Woodward Communications, Inc. headquartered in Dubuque, Iowa.