Benefits and Culture

We offer a competitive compensation and benefits package designed to help employees live a healthier life, build rewarding careers and save for the future.  Reser’s offers choices whenever possible, because we recognize the diverse and ever-changing needs of our employees.  Full-time employee benefits include medical, dental, vision, AD&D, life, 401(k) with discretionary match, wellness programs, paid time off, company paid holidays and a variety of voluntary benefit options.

We strive to be Employer of Choice.  As one of our five cornerstones, this means that we go all-out to create an environment that shows we are committed to investing in employee growth and creating a culture of belonging where employees what to build a lasting career.  

Visit our website to learn more about our competitive benefit programs – https://resers.com/careers/#benefits

Reser’s Fine Foods – Job Description

Title: Customer Service Specialist

Location: Corporate

Reports to: Customer Service Manager

FLSA Status: Non-Exempt

Job Summary:

Under limited supervision, process customer orders and resolve any manufacturing/shipping issues for the specified geographical territory. 

Essential Position Functions: 

• Enters data for order processing.

• Communicates production information and availability to brokers and sales personnel.

• Acts as a liaison between buyer/broker and internal departments.

• Responds and documents customer feedback. 

• Answers multiple line phones. 

Education and Experience:

• 5+ years of customer service experience is required. 

Knowledge, Skills and Abilities:

• Strong resolution capabilities. 

• Must be skilled in 10-key data entry by touch with speed and accuracy.

• Strong written and verbal communication skills is required.

• PC skills/basic Excel skills are required. 

Physical Demands and Working Conditions: 

• Office environment.

• Repetitive hand, wrist, and finger activities associated with computer work.