**Job Description** **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets. **How you will contribute** You will: + Manage the order fulfilment process, respecting the customer segment and channel mix + Balance supply constraints and delivery of service levels through cross-functional alignment + Use appropriate tools and processes such as availability checks and stock allocation rules + Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs **What you will bring** A desire to drive your future and accelerate your career and the following experience and knowledge: + Good numerical, analytical and logical reasoning skills + Microsoft office applications + High-level of SAP competence + An FMCG/CPG company + A customer-facing role within customer service, logistics or sales + Experience in an order-to-cash environment + Experience in customer service, logistics and sales + Good knowledge of the total supply chain/order-to-cash process + Strong analytical and problem-solving skills Function: Order to Cash Reporting to: Customer Service Specialist, MT Channel **JOB** **SUMMARY** • Responsible for managing orders, debts, returns • Handling customer complaints to provide the best service to customers with effective cost management. **MAIN** **RESPONSIBILITIES** **1** **.** **Order** **processing** • Receive orders, process and plan deliveries according to orders from customers. • Monitoring, informing, and controlling debts according to contracts and credit company’s policies • Inform the customer of the delivery plan and change plan (if any) on time. • Processing orders according to the cut-off time alignment. **2** **. Cost Management** • Plan to deliver to customers according to the established route to ensure maximum truck utilization and cost efficiency. • Follow and control returns, coordinate with Sales and Distributors to reduce the rate of return • Orders are processed in accordance with the terms agreed upon in the contract. **3. Service Quality Management** • Ensure all customer complaints are diligently recorded, tracked, and reported, coordinating with QA to resolve product quality issues. • Achieve highly satisfied results in customer service quality surveys, fostering strong and positive relationships with our customers. • Collaborate effectively with the Logistics team to resolve delivery issues, ensure timely deliveries, and complete documentation. • Make precise and timely payments for CTKM, POSM, and packaging allocations as scheduled. **JOB** **REQUIREMENTS** • Bachelor’s degree in BA or relevant majors. • Minimum of 1 year of experience in customer care, logistics, or business administration. • Computer application proficiency (Excel, Word, PowerPoint, Outlook, etc.) and SAP. • Familiarity with advanced data analysis tools (BPI, Macro, etc.) is a plus. • Strong communication skills, with abilities in negotiation and persuasion. • Good English communication. • Strong sense of responsibility and accountability. • A hardworking, detail-oriented, honest, and quick learner. **Number of Openings Available** 1 No Relocation support available **Business Unit Summary** **Headquartered in Singapore, Mondelēz International’s Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as** **_Oreo_** **and** **_belVita_** **biscuits,** **_Kinh Do_** **mooncakes,** **_Cadbury, Cadbury Dairy Milk_** **and** **_Milka_** **chocolate,** **_Halls_** **candy,** **_Stride_** **gum,** **_Tang_** **powdered beverage and** **_Philadelphia_** **cheese. We are also proud to be named a Top Employer in many of our markets.** Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. **Job Type** Regular Order Management (OTB) Customer Service & Logistics At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity! Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.