Job Description **What are we offering you?** + Permanent full-time position with competitive remuneration + Rewards & Recognition Program + Discounted health insurance with Medibank + Lifestyle discounts with Woolworths, Coles, Avis, Quest, Accor Hotels etc + Access to our Employee Assistance Program **Who will you be working with?** You will be working liaising with the sales team, customers, the engineering and quality departments as well as the production team. You will be reporting to the Customer Service Manager. **Where is the position located?** This is a Permanent Full-time position at Welshpool, WA **What will your typical day look like?** + The Customer Service Officer is required to assist the sales team to identify heat exchangers, utilizing equipment makes and models, OEM part numbers, and dimensional sketches whilst liaising with engineering to confirm sizing and performance. + You will be responsible for calculating pricing and generating quotations for all heat exchangers, parts, and services. + Process all purchase orders and conduct in house sales. + A large part of the role is to manage customer queries and complaints. + Customer Service is required to price and quote all parts utilizing software and stock control sheets. + Attends Lean and other meetings as required. Is required to collaborate with team members during meetings. + To observe safe work practices and follow safety procedures. + To implement process improvement projects and system audits within agreed time frames. **What do we want to know about you?** + Sales experience, the in Industrial sector + Strong stakeholder experience; Liaising with customers, processing orders is a large part of our workload. + Sound mechanical knowledge/aptitude + Knowledge of the imperial measurement system + Intermediate computer skills + High attention to detail with the ability to cope well under pressure. + The ability to work unsupervised. + Good verbal and written communication skills. + Able to work in a multicultural team environment. + Commitment to safety in the workplace. + Able to pass a random drug & alcohol, fitness for work assessment. “We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant” Additional Information **What could you accomplish in a place that puts People First?** At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other. If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you. **Who are we?** Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com. **Culture powers us and the possibilities.** We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress. We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know - we’ve got you.