**Working Title: Customer Service Representative** **Job Class: Office and Administrative Specialist** **Agency: Social Work Board** + **Job ID** : 91728 + **Location** : St. Paul + **Telework Eligible** : Yes/hybrid: this position requires in office work a minimum of 3 days a week or more depending upon weekly responsibilities and required meetings or trainings. + **Full/Part Time** : Full-Time + **Regular/Temporary** : Unlimited + **Who May Apply** : Open to all qualified job seekers + **Date Posted** : 01/29/2026 + **Closing Date** : 02/04/2026 + **Hiring Agency/Seniority Unit** : Social Work Board / Social Work Board-AFSCME + **Division/Unit** : Board of Social Work + **Work Shift/Work Hours** : Day Shift + **Days of Work** : Monday - Friday + **Travel Required** : No + **Salary Range:** $20.32 - $25.41 / hourly; $42,428 - $53,056 / annually + **Classified Status** : Classified + **Bargaining Unit/Union** : 206 - Clerical/AFSCME + **Work Area** : Board of Social Work + **FLSA Status** : Nonexempt + Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. The Minnesota Board of Social Work ensures residents of Minnesota receive quality social work services by establishing and enforcing professional standards. The Board keeps Minnesotans safe by 1) licensing qualified social workers, 2) investigating and resolving complaints when services do not meet standards, and 3) providing outreach and education. The Customer Service Representative is responsible for 1) serving as the first point of contact with customers via telephone, email, and in-person; 2) coordinating receipt and data entry of incoming applications and cash receipts, and other documentation received via USMail and digital submissions; 3) performing special projects and other duties; and 4) supporting overall agency effectiveness and results as assigned by the Office Manager, Executive Director and Assistant Director. Responsibilities include but are not limited to: + Respond to phone, email, letter, and in-person requests for information regarding regulatory information and procedures. + Research and gather information from the database, files, and other sources to assist internal and external customers, makes appropriate referrals to staff and communicates time sensitive information accurately and promptly to appropriate persons. + Verify accurate current and previous licensure data and public disciplinary data regarding licensees and applicants in response to telephone and e-mail inquiries from other state licensing agencies, other state agencies, and the public. + Retrieve and process incoming and outgoing mail. + Coordinate receipt and data entry of incoming applications and cash receipts and other documentation. + Scan and file digital documentation received via mail, email, or fax into electronic file system and BOSW database. + File paper documents as needed according to office procedures. + Identify and process void letters in cases in which documents are not complete and cannot be accepted including returning and tracking documents according to agency policy and procedures. + Perform miscellaneous administrative tasks such as data and word processing using Board's database and word processing systems. Please note that this position requires in office work a minimum of 3 days a week or more depending upon weekly responsibilities and required meetings or trainings. **Minimum Qualifications** + Skills in word processing sufficient to use software applications, such as Microsoft Word, to type and format letters, memos, reports, and minutes of meetings. + Skills in data entry sufficient to read source documents and accurately enter data in specific data fields. + Skills in customer service sufficient to provide prompt, courteous and accurate information to customers in person, on the phone, and through e-mail and other written correspondence. + Knowledge of communications sufficient share information and communicate with customers; answer phone calls, direct calls and take messages; understand and be understood during interactions with others; and apply accurate spelling and grammar in written communication. + Knowledge of math sufficient to compare delivered items to invoice statements and maintain accurate inventories of supplies. + Knowledge of current data entry, scanning, filing, and document storage procedures. + Ability to use a multi-line telephone system and general office equipment for copying, faxing, and scanning documents. **Preferred Qualifications** + Ability to manage public and non-public data. + Previous administrative support experience. + Strong interpersonal skills. + Ability to learn, understand, and apply Board rules and statutory requirements. + Ability to handle difficult contacts in a courteous, confident, and professional manner. + Ability to handle frequent interruptions and multi-task. **Physical Requirements** + Ability to work in a seated or standing position for extended periods of time. + Lift, carry, and retrieve files from boxes. + Move items up to 20 pounds. **Additional Requirements** Successful applicants must pass a criminal background check through American DataBank and employment reference checks prior to employment. A criminal history does not automatically disqualify an applicant, and each case will be reviewed individually in alignment with fair hiring process. AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.