**DESCRIPTION** We are looking for a talented **Customer Service Representative** to join our team specializing in **Customer Service** for our **EU Aftermarket Department (Meritor)** in **Redditch, Worcestershire, United Kingdom.** **In this role, you will make an impact in the following ways** : + Deliver seamless end-to-end order execution: Owning the full lifecycle (entry to invoicing), reducing cycle times and ensuring orders flow through without delays or errors. + Be the trusted single point of contact: for customers: Resolving scheduling, shipping, and processing queries quickly, which boosts satisfaction and retention. + Proactively guide customers with consultative support on lead times, availability, minor technical questions, and policies—setting realistic expectations and preventing escalations. + Close out escalations decisively: Coordinating cross-functionally to remove blockers and turning potential service failures into recovery moments that strengthen relationships. + Synchronize internal operations **:** To keep commitments on track (production, planning, materials, sales, warehouse, logistics), improve OTIF (On-Time, In-Full), and support financial targets. + Elevate customer communications: Standardizing templates, status updates, and process documentation—driving consistency, transparency, and fewer repeat queries. + Identify and activate improvements: Spot patterns, propose process changes, and contribute to continuous improvement projects that enhance throughput and reduce rework. + Champion customer-centric culture: Consistently demonstrating empathy and support, enhancing the department’s reputation and fostering stronger partnerships during visits and reviews. + Manage specific OEM customer accounts, lead meetings and drive results as needed for both our business and theirs + Always deliver first class customer service. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Commercial & Customer Insight:Understand and align with commercial strategy, recognize upselling opportunities, track account performance, and anticipate customer needs and market trends to drive growth. + Exceptional Communication & Relationship Skills: Deliver clear, proactive updates, educate customers on best practices, and support client visits, reviews, and audits to build trust and deepen relationships. + Operational & Systems Expertise: Confidently manage the full order lifecycle across multiple accounts (including EDI/manual orders), while effectively using CRM systems, ERP tools, data dashboards, and Microsoft Office. + Strong Organizational & Professional Foundation:Balance high-volume tasks with accuracy, demonstrate strong organizational discipline, and leverage your background in account management or customer service (with any European language skills being a bonus). **QUALIFICATIONS** **Education/ Experience** + College, university, or equivalent degree required. + 2 years customer order management; customer-facing; supply chain/logistics; international trade experience preferred + This position may require licensing for compliance with export controls or sanctions regulations **Job** Supply Chain Planning **Organization** Cummins Inc. **Role Category** On-site with Flexibility **Job Type** Exempt - Experienced **ReqID** 2423695 **Relocation Package** No **100% On-Site** No