At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

About the Role

We are seeking compassionate, driven, and bilingual (Creole) professionals to join our next class of Customer Service Representatives (CSR) supporting Aetna Medicare members. This is a fully remote opportunity to make a meaningful impact by delivering exceptional service to our senior population.

At Aetna, a CVS Health company, we pride ourselves on providing proactive, innovative, and empathetic support that exceeds expectations. Our CSRs are trusted advocates who help members navigate their healthcare journey with confidence and care.

Location: Remote (Permanent Work from Home)

Time Zone Requirement: Candidates must reside in Eastern Time Zone (EST). Florida location preferred.

Training & Schedule:

Training: 10 weeks, full-time (8 hours/day), Monday–Friday, 8:30 AM – 5:00 PM EST. No time off is permitted during training.Permanent Schedule: Shifts may begin as early as 8:00 AM and end as late as 10:00 PM EST. Schedules are updated quarterly through a shift bid process based on employee performance, attendance, and behavior; open schedules are determined by business needs and managed by Workforce Management (WFM).

Key Responsibilities

Respond to Medicare Advantage member inquiries via inbound calls, online messages, and written correspondence.Provide personalized, compassionate service with patience and professionalism.Navigate multiple systems efficiently to resolve complex issues.Participate in ongoing training and self-development opportunities.Collaborate with team members to ensure a seamless and positive member experience.Demonstrate adaptability in a dynamic, fast-paced environment.

Required Qualifications

Bilingual in Creole and English1+ years of customer service experience1+ years of experience in health insurance or a related field

Preferred Qualifications

Experience serving the senior populationFamiliarity with medical terminologyKnowledge of Medicare or other health insurance plans

Education

High School Diploma or equivalent

What We Offer

Permanent remote work with virtual trainingA supportive and inclusive team environmentOpportunities for career growth and advancementThe chance to make a real difference in the lives of our members

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $25.65

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/27/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.