**Work Schedule** Second Shift (Afternoons) **Environmental Conditions** Office **Job Description** Join our team at Thermo Fisher Scientific as a Customer Service Representative II, where you'll contribute to our mission to make the world healthier, cleaner, and safer. In this position, you'll provide excellent customer support throughout the service lifecycle, from initial contact through order fulfillment. Working in our collaborative environment, you'll handle customer inquiries, process orders, manage quotations, and maintain customer data while working with cross-functional teams to deliver outstanding results. This role offers opportunities for professional growth and development in a global organization committed to scientific innovation and customer success. You'll serve as a key point of contact for both internal and external customers, demonstrating strong problem-solving abilities while maintaining high standards of accuracy and efficiency. Using various ERP and CRM systems, you'll process orders, track shipments, resolve issues, and ensure customer satisfaction through proactive communication and follow-up. As part of our customer-focused team, you'll contribute to continuous process improvement initiatives while upholding our core values of Integrity, Intensity, Innovation, and Involvement. **Key Responsibilities:** + Create and follow up quotations andmodifiesquotes as necessary + Demonstrate attention to detail withaccuratedata entry; understand that values entered have a directimpact on delivery and invoicing + Leverage required computer systems tomaintainquality customer data + Maintain daily customer service reports + Assess individual customer requirements and direct activities toappropriate departmentsas needed to ensureaccuratequotes and lead times + Adhere to SOP’s,SLA’sand departmental training guideline + Work on assignments/projects as part of a team + May berequiredto perform other related duties asrequiredand/or assigned **Skills** **:** + Display attention to detail and accuracy in the workplace + Must have the ability toidentifyand solve problems and to multitask under deadlines + Strong written and verbal communication skills + Mustpossessself-motivation, enthusiasm, a positive attitude and perform as a team player + Good organizational skills and the ability to prioritize effectively + Mustdemonstratejudgment,tactand diplomacy in dealing with internal and external customers + Work on own initiative on daily routine tasks as well as solving system issues + Competent Microsoft Office user **Experience:** + Relevant customer service experience is preferred in an SSC/multinational/office environment, but freshgradsare also welcome + Experience with Oracle or SAPpreferred but not essential **Education:** + Requires a high school diploma or a Government Body award.ABachelor’sDegreeis preferred but not essential, candidates with relevant experience and knowledge will also be considered. **Working Conditions:** + This position requires repetitive typing and regular use of a computerplus multiple displays  + Most of the other physical demands are typicalwiththose associated with an office environment. + We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.