**About the Role** As a COE Specialist I for Uber for Business (U4B), you’ll provide frontline support to business customers using Uber's platform for corporate transportation and meal services. You’ll help clients and their employees navigate the platform, solve operational issues, and ensure a smooth experience that enhances their productivity and satisfaction. This entry-level role is ideal for individuals passionate about delivering high-quality service, learning fast, and growing within a B2B support environment. You’ll work across various support channels and collaborate with internal teams to ensure issues are resolved effectively and efficiently. ### **What You’ll Do** 01. Provide frontline support to **Uber for Business clients and their employees** through multiple channels: **email, chat, and phone**. 02. **Assist with onboarding and setup** of corporate accounts and help users understand how to access rides, meals, and account features. 03. Troubleshoot issues related to **account access, billing discrepancies, trip failures, payment methods, and expense integrations**. 04. Collaborate with internal teams (Sales, Finance, Risk, Safety) by escalating urgent or unresolved issues with clear documentation. 05. Use tools like **Salesforce, Jira, Bliss, and Slack** to manage and track support cases accurately. 06. Provide **high/complex level follow-ups or clarification** to clients or internal teams when an issue requires cross-functional input or investigation. 07. Document and escalate **recurrent issues, inefficient processes, or unclear SOPs** that impact customer experience. 08. Proactively share patterns in client feedback to help identify areas of improvement for tools, support flows, or help center content. 09. Ensure a **high level of professionalism and empathy** in all interactions, aiming to build trust with business clients. 10. Participate in **knowledge sharing and calibration sessions** to ensure consistency and quality in responses. 11. Act as a **tenured Business Development agent**, providing day-to-day guidance, knowledge sharing, and informal mentorship to new hires, helping them ramp up faster and navigate complex merchant scenarios with confidence. 12. Proactively monitor **account health metrics** to identify risks and growth opportunities across managed accounts. ### **Basic Qualifications** 1. High school diploma or equivalent. 2. At least **6 months of customer service experience** (B2B experience is a plus). 3. **Strong verbal and written communication skills** in both English (B2/C1). 4. Previous experience supporting **SaaS, fintech, payments, or platform-based products** in a B2B context. 5. Exposure to **billing systems, invoicing tools, or financial operations**. 6. Strong problem-solving and multitasking abilities. 7. Familiarity with support systems and willingness to learn new tools. 8. Ability to work full-time in rotating shifts (day/night/weekends). ### **Preferred Qualifications** 1. 1+ year of customer service experience, especially in **B2B, tech, retail, or hospitality** industries. 2. Experience using **Salesforce, Jira, or Bliss** is highly valued. 3. Previous experience working in a **24/7 environment or overnight shifts** is a plus. 4. Demonstrated interest in customer insights, operational processes, or continuous improvement. Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).