Labcorp is seeking a Customer Service Support Representative to join our team in Overland Park, KS. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company. **Work Schedule:** Monday-Friday 9am - 5:30pm **Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness) . ** ** **Job Responsibilities** + Act a liaison betweenLabcorp, the customer base and patients + Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet + Speak with customers in a courteous, friendly, and professional manner using protocol procedures + Inquire, clarify, and confirm customer requirements and understanding of the solution + Provideadditionalcustomer education and information as needed + Qualify andestablishinbound new customers requestingLabcorp'sproducts and services + Work in multiple databases to research complex issues and questions + Notify clients of test results ina timelyandaccuratemanner + Review test forms for accuracy and report any discrepancies + Participate in activities designed to improve customer satisfaction and business performance + Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance **Requirements** + High School Diploma or GED equivalentrequired + Associate’s degreeor higheris highly desired + Previousexperience in a customer service role + Prior healthcare industry, such as a physician's office or a hospital highly is a plus + Knowledge of Microsoft Office suite isrequired + Experience with Salesforce.com and/or Laboratory Information Systems is preferred + Strong verbal and written communication skills and excellent ability to listen and respond + Must be courteous with strong customer service orientation + Excellent multitasking abilitiesrequired + Strong flexibility and the ability to manage and adapt to changing priorities quickly _If_ _you're_ _looking for a career that offers opportunities for growth, continual development, professional_ _challenge_ _and the chance to make a real difference, apply today!_ **Labcorp is proud to be an Equal Opportunity Employer:** Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. **We encourage all to apply** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (https://careers.labcorp.com/global/en/accessibility) or contact us at Labcorp Accessibility. (Disability_apply@LabCorp.com) For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/about/web-privacy-policy) .