Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are: Wolters Kluwer: The world is a big place, find your place here.

Office Location: 5301 Southwest Parkway Austin, TX 78735

What We Offer:  

The Customer Service Representative role offers growth potential opportunities, professional development, an engaging team environment, and amazing benefits.

What You'll be Doing:

As an Accounting Customer Service Representative, you will play a crucial role in supporting our customers and enhancing their experience. You will handle various operational tasks and assist customers with more complex inquiries regarding invoices. This position offers an opportunity to further develop your skills in a dynamic and collaborative environment.

Key Tasks: 

Respond to a wide range of customer inquiries regarding invoices.

Resolve moderately complex customer issues and complaints.

Verify and update representation and billing information.

Assist with account updates and changes.

Revise and void invoices related to representation.

Provide detailed product and service information.

Document and escalate unresolved issues as needed.

Update and maintain customer records.

Conduct follow-ups to ensure customer satisfaction.

Adhere to compliance and quality standards.

Implement and adhere to administrative procedures and policies.

You're a Great Fit if You Meet These Requirements:  

Enhanced Communication: Ability to convey information clearly and professionally.

Customer Relationship Management: Demonstrates ability to build rapport with customers.

Intermediate Problem-Solving: Analytical critical thinking and problem-solving skills.

Organizational Skills: Must be very detail oriented with strong organizational skills.

High aptitude in Mathematics.

Ability to work in a fast-paced, high-energy environment.

Advanced Product Knowledge: Good understanding of multiple product/service features.

Must be computer literate; Intermediate level skills with MS Office; Word, Excel, and Outlook are required.

High school diploma or equivalent required.

Bachelor’s degree and/or 2 years equivalent experience accounting/bookkeeping preferred.

QA Understanding: Knowledge of quality assurance standards.

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference

Additional Information: 

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html  

 Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. 

 The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  They’re not intended to be an exhaustive list of all duties and responsibilities and requirements. 

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

 

Compensation:

33,500.00 - 56,100.00 USD

 

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.