The Customer Service & Order Management Specialist plays a key role in supporting customers, clinicians, and internal teams by ensuring accurate order processing and exceptional service delivery. This position is responsible for managing inquiries, coordinating product orders, and maintaining clear documentation within internal systems while upholding a high standard of professionalism and attention to detail.

Primary ResponsibilitiesRespond to customer questions and concerns via phone and email, providing clear, timely, and accurate information.Process customer orders with precision, following internal workflows and product specifications.Collaborate with internal staff, contracted physicians, and nursing professionals to verify product requirements and ensure correct items are ordered.Monitor inventory levels and proactively communicate low-stock items to Purchasing and Planning teams to prevent fulfillment delays.Coordinate and communicate with internal and external vendors, suppliers, and customers to support seamless order and service operations.Document all customer interactions within the internal CRM system, ensuring accurate, complete, and organized records.Manage a moderate call volume, with some calls extending 30+ minutes, while handling a significant volume of email correspondence.Required Skills & CompetenciesExperience with ERP systems and order management workflowsStrong customer service and communication skillsBackground in manufacturing, pharmaceutical, medical device, or nutraceutical industries preferredKnowledge of inventory control and product fulfillment processesSolid administrative and organizational skillsProficiency in Microsoft Office SuiteExperience using CRM software for documentation and communication trackingUnderstanding of purchase orders and product order formsQualifications1–2+ years of experience in a customer service, order entry, or administrative support roleIndustry experience in pharma, nutraceuticals, manufacturing, or medical devices is highly preferredComfortable communicating with both general consumers and business customersDemonstrated ability to manage detailed tasks, multitask effectively, and maintain accuracy in a fast-paced environmentJob Type & Location

This is a Contract to Hire position based out of Irvine, CA.

Pay and Benefits

The pay range for this position is $25.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Irvine,CA.

Application Deadline

This position is anticipated to close on Feb 17, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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