Job Title: Customer Service Representative
Location: Melvindale, MI
Zip Code: 48122
Duration: 1 Months
Pay Rate: $17/hr.
Keyword's: #Melvindalejobs; #Representativejobs.
Start Date: Immediate

Job Description:
GENERAL FUNCTION
The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Client Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.

MAJOR DUTIES AND RESPONSIBILITIES
* Assists customers telephonically and non-telephonically with service and support issues.
* Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
* Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
* Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Client Retail expectations.
* Uses courteous and professional language.
* Works effectively in a team environment.
* Creates a win-win resolution to problems.

PREFERRED QUALIFICATIONS
*Previous experience in a telephonic or personal customer contact position
* Client Retail store/field experience

Specific Skills Needed:
Top 3-5 mandatory and/or minimum requirements
* Must be able to operate a computer efficiently
* Strong communication skills
* Must be detail oriented
* Incoming/Outgoing phone calls mandatory, must be a people person

Top 3-5 desirable attributes/qualifications?
* Multitasker
* Customer Service and/or Optical Experience is desirable
* Experience with Excel (Able to create sheet or formulas?)
* DVI knowledge highly valued (Software used for ordering/Job look up)
Must have High School Diploma or G.E.D minimum

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.