Customer Service Representative - $24-$30/hr - based upon previous experience.  Candidate MUST have experience working as a customer service representative in a manufacturing environment.

Mon-Fri 

8am-430pm

The Customer Service Representative is responsible for accurately processing and entering customer orders into the system. This role ensures customer satisfaction through effective communication, precise data entry, accurate pricing, timely shipping, and proactive follow-up, including order tracking and deduction/credit resolution.

 

Primary Responsibilities:

· Respond to all customer inquiries within 24 hours.

· Communicate client needs and agendas to colleagues and management, proactively identifying potential concerns regarding capabilities and customer requests.

· Process customer requests for price quotations, purchase orders, order modifications, adjustments, and cancellations from domestic and international customers, OEMs, and distributors.

· Utilize ERP system to access customer information, stock status, and purchase order details, ensuring accurate data entry and retrieval.

· Troubleshoot customer issues and coordinate with appropriate departments to resolve concerns effectively.

· Monitor active orders and notify customers of key updates, including scheduling changes, partial shipments, and credit modifications.

· Analyze transactions, correct records, and oversee customer portals as needed.

· Contact customers to obtain missing order details and ensure complete and accurate documentation.

· Other duties as assigned by supervisor.

 

Qualifications and Skills:

· High school diploma or GED required; completion of at least two years of college or trade school preferred

· Valid identification and authorization to work in the United States

· Experience in a manufacturing environment required

· Experience with Epicor or other ERP systems preferred

· Strong written, verbal, and interpersonal communication skills

· Ability to exercise sound judgment when performing routine and semi-routine tasks and interacting with customers, sales representatives, and internal teams

· Customer-focused mindset with the ability to build and maintain effective working relationships

· Proficiency in Microsoft Office Suite

· Strong problem-solving, time-management, and prioritization skills to meet deadlines and manage multiple tasks

· Knowledge of medical devices, manufacturing processes, and product life cycles is a plus

What do you bring?

High school diploma or GED required; completion of at least two years of college or trade school preferred. 

Exceptional interpersonal and communication skills. 

Excellent written, verbal, and presentation skills. 

Ability to anticipate customer needs and foster strong relationships. 

Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and video conferencing tools. 

Experience with Epicor or other ERP systems is a plus. 

Strong problem-solving skills and the ability to maintain positive customer relations in various situations. 

Effective time management and the ability to prioritize multiple tasks to ensure timely completion. 

Why should you choose Manpower?

Free training to upgrade your skills, including a free college tuition program Medical, dental, vision, 401k Weekly pay with direct deposit 24/7 Manpower customer care support Dedicated Career Partner to help you achieve your career goals Voted #1 best places to work by Glassdoor 2021

Are you Interested?

Stop your job search and apply today! A recruiter will be in touch within 24 hours.

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ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.