Job Title: Customer Service Representative

Job Description

We are seeking a diligent and proactive Customer Service Representative to join our team. This role involves processing and confirming orders, generating quotes, and maintaining up-to-date price lists to ensure the protection and maintenance of gross profit margins. The successful candidate will also resolve customer issues promptly and elevate concerns to ensure satisfactory resolutions. Monitoring customer orders and inventory levels is crucial to deliver products in full, on time, and according to specifications.

Responsibilities

Process and confirm orders on the day they are received.Generate standard quotes within 24-48 hours of receipt.Answer phones by the 3rd ring and respond to emails by the end of each day.Maintain and update price lists to protect and maintain GP margins.Build accurate specifications and inventory items within 24-48 hours.Resolve customer problems and escalate issues promptly.Monitor customer min/max, open orders, back orders, and inventory levels.Serve as a liaison with sales, purchasing, design, manufacturing, and shipping.Prepare proposals and miscellaneous correspondence.Facilitate new item setup including tap offs and proof approval.Maintain thorough customer records and resolve slow payment issues.Assist with slow-moving inventory and expedite material based on customer needs.

Essential Skills

Strong organizational skills and ability to prioritize tasks.Demonstrated initiative in personal professional development.Basic arithmetic including gross profit calculations.Attention to detail and accuracy.Effective communication skills in writing, verbally over the phone, and in person.Regular and punctual attendance.

Additional Skills & Qualifications

High School diploma or GED.Bilingual - English/Spanish.Proficiency in Microsoft Office including Excel, Word, PowerPoint, and Outlook.Experience in a customer service role preferred.Experience in an inside sales role.

Why Work Here?

Join a dynamic team where you can grow and thrive. We offer a bonus based on company performance, comprehensive medical, dental, and vision insurance, and a 401(k) retirement savings plan with company match. Enjoy paid time off, including vacation, company holidays, and parental leave. Our Employee Assistance Program (EAP), along with life insurance, disability coverage, and wellness programs, ensures a well-rounded support system for our employees.

Job Type & Location

This is a Contract to Hire position based out of Albuquerque, NM.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Albuquerque,NM.

Application Deadline

This position is anticipated to close on Feb 16, 2026.

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\n About Aerotek:\n\n

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

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Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

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The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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