To Apply for this Job Click Here

Our client is seeking a Call Center Representative to support inbound and outbound customer communications during the 2nd shift. This role is ideal for a customer-focused professional who is comfortable handling high-volume calls, documenting interactions accurately, and providing consistent, high-quality service.

Key Responsibilities

Handle inbound and outbound customer service calls in a high-volume call center environment

Respond to customer inquiries, concerns, and requests in a professional and timely manner

Accurately document call details, customer information, and resolutions in internal systems

Follow established call scripts, workflows, and service guidelines

Escalate complex issues to appropriate internal teams as needed

Maintain a high level of accuracy and attention to detail while multitasking

Meet individual and team performance metrics, including call quality and productivity standards

Provide general administrative and call support as needed

Ideal Candidate Profile

Strong verbal communication and active listening skills

Customer-service driven with a professional phone presence

Comfortable working in a fast-paced, high-volume call environment

Ability to navigate multiple systems while on calls

Reliable and punctual, with availability to work 2nd shift hours

Prior call center, customer service, or contact center experience preferred but not required

00000_1769555001 To Apply for this Job Click Here