The Personal Lines Underwriting Support CSR is responsible for assisting the underwriting centers in growth and profitability by performing functions closely related with underwriting functionality and profitability. These functions require the use of:

Personal Lines Underwriting Workstation (PLUW) and its systemsPersonal Risk Underwriting Notes System (Portrait)Masterpiece (MPRT) processing and its related systemsOther Personal Risk Systems – PLS, DRC, @Work, and RiskID

 Current Functions include but are not limited to:

Policy transaction processing and updating underwriting notesCreate and send producer correspondence lettersNon-renewal processingAlarm Credits, VAC Appraisals, and Wind Mitigation FormsMeet all established productivity, service and accuracy goalsAccurately maintain company recordsRecognize trends and make recommendations; assist with improving workflowsDevelop positive relationships with operations staff, agents, underwriting and personal risk business partnersAdditional job responsibilities as assigned by the Supervisor/Manager

 

Demonstrated superior customer service skillsDemonstrated time management skills: ability to manage multiple priorities with focus on resultsDemonstrated interpersonal skills; ability to collaborate with team members and business partners to achieve positive resultsQuality conscious with a strong attention to detailDemonstrated problem solving skills – analytical and solution development

Prefer individual knowledgeable/experienced with systems:

Masterpiece systems and processesKnowledge and proficiency with RiskID, PLUW, Portrait is a plusGeneral: Proficient/Intermediate MS Office skills, OutlookKnowledge of Chubb Personal Risk Products