Position Title: Customer Service Representative Job Posting Closing Date: 02/02 Provo City is looking for a full time Customer Service Representative to support the City’s utility billing and inbound call system. Civic-minded individuals interested in supporting the services provided to the residents of Provo City are strongly encouraged to apply. Job Details What is the compensation? Pay Rate: (G22) $20.95 - $28.88 per hour Provo City offers generous employer-paid health insurance; retirement and pension plans, including 401k and 401k matching; paid leaves, including vacation, sick, holidays, bereavement, and parental leaves; educational assistance; competitive pay; and regular review of compensation practices to remain competitive with the market. Employees also receive great perks: free use of the Provo Recreation Center and Peaks Ice Arena, a Provo Library card, 50% off green fees at Timpanogos Golf Course, and others. For more information about benefits click here. What are the main duties? (click here (https://www.provo.gov/DocumentCenter/View/706/Customer-Service-Representative-PDF) for the full classification specification) + Interact with customers in person, over the phone, by mail, or by utilizing other electronic communications to respond to customer questions and concerns about utility services and/or general City information. + Route inquiries to appropriate staff. + Review service applications. + Enter or edit customer account information. + Schedule service connects and disconnects and initiate work orders. + Collect payments including handling cash or processing checks and electronic payments. + Initiate processing of refunds and issue same. + Take fingerprints of customers. + Document approved special exceptions. + Monitor accounts for theft or abuse. + Prepare various month-end reports for supervisor. + Maintain various performance statistics. + Perform filing and clerical functions. + May perform basic business licensing functions as needed. + Assist other Customer Service coworkers, coordinate with other departments, and perform related duties as required. What are the minimum requirements? + High School Diploma or equivalent (GED). + Two years of general experience in customer service, accounting, bookkeeping, cashiering, or related field. + OR an equivalent combination of job-related education and experience [substituting each one year of post-secondary education/training for six months of experience]. + Some positions may require a minimum typing and/or 10-key speed. + Spanish speaking skills desirable. What is the schedule? This position utilizes a 5/8 work schedule. What is the selection process? Applications will be reviewed in the order they are submitted, with the first screening being held on February 3, 2026. Applicants must meet the minimum qualifications listed above to be eligible for consideration. If selected for hire, candidate will be required to successfully pass a drug screen and criminal background check. Non-disclosure may result in dismissal. Applicants with unsatisfactory drug screen results will be ineligible for appointment or application to any Provo City position for a minimum period of six (6) months. Why Provo City? Provo is a strong, community-centered city with thriving neighborhoods, dedicated residents, and a deep tradition of service and innovation. We build on these strengths by making city government more transparent and efficient, expanding diverse and affordable housing, revitalizing local business districts, and investing in smarter infrastructure and transportation. By planning growth thoughtfully and managing resources responsibly, we maintain a future for Provo that is vibrant, connected and welcoming for families, students, seniors, and business for generations to come. All of this makes Provo well-managed, friendly, economically vibrant, and livable for people at all stages of life. Visit provo.gov to learn more! Provo City is an Equal Employment Opportunity employer. Full Time/Part Time: Full time Position Type: Regular Scheduled Hours: 40 It is the policy of Provo City to select, develop, and promote employees based on their ability and job performance. It has been, and shall continue to be, the policy of the City to provide Equal Employment Opportunity to all people in all aspects of employer/employee relations without regard to race; color; religion; sex; pregnancy, childbirth, or pregnancy-related condition; age; national origin; disability; sexual orientation; or gender identity. This policy affects decisions including, but not limited to, an employee's compensation; benefits; terms and conditions of employment; and opportunities for promotion, training and development, transfer, and other privileges of employment. It has been, and shall continue to be, the City's policy to maintain a working environment free of discrimination and intimidation. It is further the policy of the City to comply in good faith with applicable local, state, and federal statutes concerning Equal Employment Opportunity. Employment with Provo City offers a variety of opportunities to start and grow an exciting career serving your community, including in public safety, utility services, leisure services, administration, and other areas. Opportunities are always available, so apply today to be a part of Provo’s team!