Ensures customer satisfaction and retention throughout the entire customer order life cycle journey. Serves as the primary point of contact for customer inquiries and safeguard customer-related information and sales orders. Responsible for ensuring orders are processed promptly, meet our lead time parameters, and balance the needs of the business and the customer. Produces daily and weekly reports communicating pricing issues, shortages, and product allocations to our customers, brokers, and sales network.
\nAt Butterball, we exist to help people pass love on. As the most recognized name in turkey, the brand represents more than 60 years of cherished memories, providing quality, great tasting products that make meals something to celebrate every day. We proudly believe that life at Butterball means having a team who supports you, having the opportunity to grow personally and professionally, and making an impact on the health of others daily.
\nWhether you choose to work at one of our five (5) manufacturing facilities in NC, AR, MO, farms in AR, NC, and KS, corporate office in NC, IL, or in the field, we believe we have an opportunity for everyone to succeed. At Butterball, we believe in fostering a culture where every team member is valued, has the opportunity to grow professionally and contribute to our success. Join us in our Purpose and apply for an opportunity today!
\nKey Responsibilities
\n\nRetrieves, processes, releases, and confirms all sales orders and revisions are accurate in relevant systems.\nAssists with electronic data interchange (EDI) order flow, including Data Universal Numbering System (DUNS) manual entry, outside warehousing, and invoicing.\nProvides exceptional customer service, responding promptly and with professionalism to customer emails and phone inquiries on order status, delivery issues, product information, etc. Fields and resolves customer issues and inform Sales of the results with the customer.\nSupports sales goals (on-time and in-full) assisting sales team and brokers to meet sales targets (i.e., order changes, price adjustments, substitutions, freight charges).\nSupports demand planners/supply chain with forecasting and order allocation processes.\nAssists the sales and credit departments by researching and reviewing price discrepancies, deductions, and invoice issues. Creates customer returns, credits, and debits.\nWorks closely with cross-functional teams and outside warehouse partners to help resolve service issues, (e.g., late delivery, date changes, and product rotation).\nCoordinates Over/Short/Damage (OS&D) returns with Transportation and Credit departments. Creates customer Return Merchandise Authorizations or debits and credits as needed to align customer receipts\nOrders customized product sample packages for customers, sales, marketing, copackers, and special events (e.g., food shows cuttings).\nCommunicates daily with multiple departments, internal and external at all levels, to resolve everyday transactions and communicate shortages, delayed deliveries, pool changes, etc.\nPractices and communicates customer service procedures and policies, including new broker and sales training, to meet alignment with our company’s visions, goals, and procedures.\nCreates and sends proforma invoices and risk account payment reports.\nMaintains price confidentiality and updates pricing in relevant systems as needed and approved.\nAssists national and international sales teams, including communicating with USDA to request and resolving export documentation issues and coordinating export and expedited orders.\nProvides necessary documentation to support Sales and Finance deduction resolution (Bill of Lading, PODs, etc.), invoicing for domestic and export, etc.\n\nMinimum Qualifications (Educations & Experience)
\n\nHigh school diploma, GED, or equivalent\n3+ years of experience or the knowledge, skills, and abilities to succeed in the role\n\nOR Associates degree in related field and 1+ year of relevant experience\n\n\n\nKnowledge, Skills, and Abilities
\nButterball Core Competencies
\nCaring about people, valuing contributions, and empowering to succeed is the Butterball Way. We recognize the value that different perspectives and cultures bring to Butterball and seek to create an environment where everyone can thrive. Everyone has a seat at the table and is expected to embody our core competencies:
\n\nSafety First: We put safety first. The health, safety, and well-being of our people, products, and turkeys is everyone's responsibility and everyone's jobs.\nIntegrity: We trust each other to do the right thing. We act with integrity and gain the confidence and trust of others through honesty, respect, and authenticity.\nStewardship: We take care of what matters. We are accountable to our commitments and take responsibility for the well-being of our teams, our quality, our customers, our business, our brand, and our communities. We are always answerable for our actions and those we lead.\nEnthusiastic Attitudes: We create a climate where everyone feels they belong and can be engaged, every day. Where our people are enthusiastic and motivated to do their best and work together to make great things happen.\nContinuous Improvement: We are committed to continuous improvement. We challenge ourselves and our company to constantly learn, develop, grow, improve, and innovate.\n\nEssential Knowledge, Skills, and Abilities
\n\nExcellent customer service skills with the demonstrated ability to recommend and deliver customer-centric solutions\nStrong written and verbal communication skills with the ability to collaborate internally and externally at all levels, demonstrating etiquette and professionalism\nAbility to find equitable solutions, balancing the needs of the business and our customer\nDemonstrated ability to effectively prioritize work and contribute as part of a cross-functional team\nAbility and commitment to fostering relationships\nProficient with Microsoft (MS) suite (i.e., Word, Excel, PowerPoint, Teams, Outlook, etc.)\nExcellent organizational skills and attention to detail with effective time-management and prioritization skills\nHighly skilled at working in a fast-paced operational environment with a keen sense of urgency\nAbility to work some weekend or after-hour work to support time zone differences or urgent issues as needed\nAbility to work flexibly from either office or home environments as needed\n\nPreferred Knowledge, Skills, and Abilities
\n\nAssociates degree in related field\nExperience in related manufacturing field\nExperience using Enterprise software such as S/4(SAP), JDA, etc.\nStrong excel skills\n\nPhysical Demands
\n\nWhile performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and occasionally lift up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.\n\nWorking Conditions & Travel Requirements
\n\nWork is performed in a climate-controlled office environment or remotely. For remote work, the employee must have a dedicated workspace to safely setup and use assigned IT equipment, preferably free from distractions. The employee is responsible for ensuring adequate internet service is available when working remotely (the recommended minimum speed is 20mb download and 5mb upload).\nThe noise level of the environment is usually moderate.\nOccasional travel may be required.\n\nDisclaimer
\nWe embrace equal opportunity employment. Butterball is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law.
\nThis position is deemed Safety Sensitive for purposes of Butterball’s Drug/Alcohol Screening & Testing Policy. Details will be provided to individuals who receive a conditional job offer, or upon request.
\nThe statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of what is required of personnel so classified. Furthermore, they do not imply or establish a contract for employment and are subject to change at the discretion of the employer.