Pay: $16-$17/hour

Benefits:

• 15 days of paid time off

• Competitive medical, dental, and vision plan options

• Health Savings Account with employer match option

• Paid Parental Leave

• 401(k) with an employer match up to 4%

• Supplemental health plans through Aflac

• Employer paid basic life insurance

• Employee paid short-term disability option

• Employer-paid long-term disability

• Mental health support through Employee Assistance Program

• 7 paid holidays annually

The Customer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner.    Assist outside sales representative with appointment setting, customer tracking and quotations.

Key Responsibilities:
• Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
• Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
• Answer incoming and make outgoing customer telephone calls.
• Receive and resolve, within established guidelines, customer questions and concerns.
• Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
• Track customer information and concerns and enter data into database.
• Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
• Maintain new account files.
• Work with supervisors to ensure that all missed stops and special pick ups are completed daily.
• Provide timely and accurate information regarding missed stops or other customer concerns.
• Generate call-in work orders for drivers