Returning Candidate? Log back in! Customer Service Representative Job ID 5343 # Positions 1 Category Customer Relations/Training - All Country United States City Tucson State AZ Remote No Overview

We’re looking for a detail driven, proactive Customer Service Specialist to support Rain Bird’s U.S. and international distributor and retailer network. This is a dynamic role that blends customer service, sales and marketing support, ERP administration, international logistics coordination, and data analysis.

If you enjoy solving complex problems, collaborating across departments, and learning new systems and processes, this role offers strong development potential including future opportunities in Product Management, IT, Sales, or related functions.

Responsibilities

RESPONSIBILITIES MAY INCLUDE:

Customer & Sales Support

Deliver exceptional customer service to domestic and international partnersPartner with Marketing, Sales, Supply Chain, and other internal teams to advocate for customer needs

International Logistics

Coordinate international shipping requirements with distribution centersPrepare and apply country-specific documentation (commercial invoices, shipper’s letters of instruction, export controls, certificates of origin, trade agreements such as USMCA, etc.)Review international letters of credit for viability and risk mitigationSupport export traffic management, including freight routing, consolidation, documentation, and communication with brokers and carriers

ERP & Systems Administration

Manage all system setup related to order-to-payment processes in the ERPLead or support complex order entry, billing processes, and system improvement projects

Reporting & Data Analysis

Use expert level Microsoft Excel skills to refine data, build reports, and support business decisionsConduct data mining, analysis, queries for pricing, and business intelligence reporting

Cross-Functional Projects

Lead or contribute to special projects across customer service and operationsCross-train and occasionally serve as backup for other customer support areasApply excellent judgment in ambiguous situations and take initiative to resolve issues Qualifications

Minimum Qualifications:

2–3 years' experience in one or more areas: customer service, order processing, MIS, supply chain, accounting/bookkeeping, internal/field sales, ERP systems, or entry-level product marketingBachelor’s degree in Marketing, Business, MIS, or related field strongly preferredStrong written and verbal communication skillsHighly organized, able to manage multiple priorities effectivelySelf-starter with strong problem-solving abilities

 

DESIRED QUALIFICATIONS:

Master’s degree in Marketing, Business, MIS, or related field3–5 years of international logistics experienceKnowledge of irrigation products or related industriesExperience working collaboratively in team environments; leadership experience a plus

Rain Bird is an equal opportunity employer.

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