Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.  

  

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2025 US Best Managed Company, recognized five years in a row.

Main responsibilities:

Receive, enter and manage customer orders from order receipt to shipment of product and any returns

Respond to routine customer enquiries concerning orders

Handle incoming phone calls from various stakeholders and resolve inquiries promptly and effectively.

Track the status of orders in the report and communicate issues and solutions; cooperation with our plants in Europe and external warehouses; cooperation with our logistics provider

Maintain communication on a daily basis with customers and take action in order to respond on their needs 

Support organization in optimization transport and logistic projects 

Claims receiving from customers 

Proactive work to solve customers' complaints

Giving feedback to customers regarding the status of complaints​

Provide written communication to customers regarding order status, claims, and resolutions

Requirements:

Some professional experience in customer service or administration area, candidates after internships within logistic area are also very welcomed

Very good English language skills

Strong communication and interpersonal skills, as well as ability to work in a multicultural environment

Customer and service-oriented attitude. (Both internally and externally)

High level of analytical skills & ability to work under pressure

Team player with creativity, engagement high level of multitasking skills

Knowledge of Microsoft Word, Excel and Outlook, SAP, SFDC will be an advantage

Benefits

Hybrid working schedule - office in Warsaw (Poland) has earned WELL Platinum Certification from the International WELL Building Institute

Private medical care by Lux-MED

Life insurance

Employee retirement plan (PPE) after trial period

Sports card (Multisport) - partially employer-funded

Employee Assistance Program for Employees and Families

Solenis is proud to be an employer that gives equal consideration to all candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

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