Let Us Power Your Potential 

 

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you. 

 

Ready to reach your potential? It’s time to look at Taylor. 

 

Your Opportunity: Taylor is seeking a Customer Service Representative who is responsible for delivering exceptional customer service and support. This role involves handling complex customer inquiries, leading service initiatives, and mentoring junior staff. The ideal candidate will possess advanced product knowledge, strong problem-solving abilities, and a commitment to enhancing the customer’s experience.

Your Responsibilities:

Respond to customer inquiries via phone, email, and chat with professionalism and expertiseResolve complex issues and provide solutions in a timely manner, ensuring customer satisfactionProactively communicate matters with the customer that are affecting orders including due dates, estimating change orders, materials issues, or equipment problemsUnderstand the specifications of each order to ensure smooth internal processingAdherence to customer expected response timesProcess orders, returns, and exchanges, while ensuring compliance with company policiesMaintain accurate records of customer interactions and transactions in the CRM systemMentor and train Customer Service Representatives I and II, fostering a culture of continuous improvementCollaborate with cross-functional teams to address customer needs and enhance service deliveryAnalyze customer feedback and identify trends to improve processes and service qualityStay informed about product updates, industry trends, and best practices to enhance service effectiveness

You Must Have:    

May require an associate's degree and 4-6 years of experience in the field or in a related areaExceptional communication skills, both verbal and written, with a strong ability to convey information clearlyProven problem-solving skills and the ability to think critically in high-pressure situationsProficient in using customer service software and CRM systemsDemonstrated ability to lead and mentor team membersAbility to sit for extended periods while working on a computer

The anticipated hourly range for this position is $29.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employee.

About Taylor Corporation

One of the largest graphics communications firms in North America, Taylor’s family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.