Job Title: Customer Service Representative

Job Location: Remote

Eligibility/Clearance: US Citizen, this job supports a government
contract

Job Description:

Seize your opportunity to make a personal impact as a Customer Service
Specialist II that supports incoming calls and inquiries. This is your
place to make meaningful contributions to challenging projects and grow
a rewarding career. This position is fully remote.
At our client, people are our differentiator. As a Customer Service
Specialist II, you will help ensure today is safe and tomorrow is
smarter. Our work depends on Customer Service Specialist II joining our
team to:

- Perform VAERS Call Center Communications tasks:

- Answer inbound calls addressing requests for general
information. Perform call back for public inquiries. Process
materials requests as needed (fax, email, mail).

- Review voicemails received after hours and place calls backs as
needed.

- Assist callers in completing and submitting the VAERS form over
the phone.

- Provide referrals for inquiries not handled by the VAERS
information hotline.

- Collect information over the phone for cases in clinical follow
up.

- Provide support navigating the VAERS website.

- Document status of activities in the VAERS system.

- Triage review and respond to incoming emails to the VAERS info
address

- Collaborate with other staff working on the case to ensure accuracy
and completeness.

- Complete tasks per designated deadlines

- Support clinical follow up team activities

Requirements:

- High School Diploma or GED

- 3+ years of customer service experience in the healthcare field

- Call center experience

- Excellent communication and organizational skills

- Health office or health care related call center experience

- Strong multitasking abilities

- Detailed oriented

- Ability to work independently and as part of a team

- Ability to adhere to deadlines

- Comfortable using computer technology: Proficiency Word and Excel

ATR is an Equal Opportunity Employer (EOE) who will provide equal
employment opportunity to employees and applicants for employment
without regard to race, ethnicity, religion, color, sex, pregnancy,
national origin, age, veteran status, ancestry, sexual orientation,
gender identity or expression, marital status, family structure, genetic
information, or mental or physical disability