Our client, a leading organization in the logistics and customer service industry, is seeking a dedicated Customer Service Representative to join their dynamic team. As a Customer Service Representative, you will be an essential part of the customer support department, working closely with team members to ensure exceptional service delivery. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a proactive attitude, which will align successfully within the organization. **Job Title:** Customer Service Representative **Location:** Benicia, CA **Pay Range: $19.00/hr** **Shift:** Monday - Saturday 11:00 AM to 7:30 PM (Off Wednesdays and Sundays) **What's the Job?** + Assist customers and business partners via telephone and email to address inquiries and resolve issues + Handle customer complaints in a calm, professional manner, ensuring customer satisfaction + Diagnose, assess, and resolve problems or issues related to delivery and service + Monitor the progress of delivery routes to ensure timely and accurate deliveries + Scan haul-away pods and verify stamps, process changes or cancellations to delivery orders **What's Needed?** + Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint + High school diploma or equivalent + At least 1 year of related experience, preferably within a call center environment + Strong customer service skills with the ability to resolve issues satisfactorily + Solid multitasking and organizational skills, with the ability to work under pressure **What's in it for me?** + Opportunity to work with a passionate and innovative team + Potential for career growth within a supportive environment + Engagement in a fast-paced, rewarding role + Work in a company committed to diversity and inclusion + Be part of a company recognized for its ethical standards and community impact **Upon completion of waiting period, associates are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Supplemental Life Insurance + Short Term Disability Insurance + 401(k) If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.