Customer Service Representative – Firearms Industry

📍 Location: Andersonville, TN

💵 Pay: $16.50–$20.00/hour (based on experience)

🕒 Full-time | On-site

Are you detail-oriented, customer-focused, and passionate about firearms or optics?

Join our team as an Administrative Assistant supporting our service and warranty operations. This is a great opportunity to work in a dynamic environment where your industry knowledge and organizational skills will make a real impact.

Key ResponsibilitiesServe as the primary contact for customer phone calls and emails regarding returns and repairs on optics.Schedule service requests and coordinate with the warehouse on shipping and receiving.Utilize the ERP system (once implemented) for order tracking, inventory management, and reporting.Monitor and manage inventory levels, especially for items being returned or shipped.Provide technical support to customers and oversee the warranty program in the U.S.QualificationsPrior administrative or customer service experience required.Knowledge of firearms or optics is required (personal, professional, or educational).Strong communication and organizational skills.Comfortable working in a fast-paced, detail-oriented environment.Experience with ERP systems or inventory software is a plus.BenefitsCompetitive hourly payOpportunity to work in a niche industrySupportive team environmentPotential for growth as systems and operations expand

Pay and Benefits

The pay range for this position is $16.50 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Andersonville,TN.

Application Deadline

This position is anticipated to close on Sep 26, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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