Description

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Essential Functions: \n1. Assist customers with inquiries and grievances by telephone, email, online chat, or in person.\n2. Provide product support, warranty information, and assist customers with parts orders, product inquires, and website/portal navigation.\n3. Resolve product or service grievances by defining the cause of the problem, determining the best solution, explaining the best course of action, executing, and then completing follow up.\n4. Ensure that appropriate actions are taken to resolve customer’s grievances in a timely manner.\n5. Escalate customer complaints or questions to specialists or management, as appropriate.\n6. Assist customers with warranties, claims processing, certificates of origin and more.\n7. Provide pricing, delivery, and order information for reimbursement or replacement parts.\n8. Ensure all actions are in compliance with rules, regulations, policies, and procedures.\n9. Complete other duties and cross-training activities as assigned.\n\nQualifications: \n• High school diploma or equivalent required\n• Minimum of two (2) years customer service experience required\n• Mechanical, manufacturing, or parts advisor background required\n\nSpecialized Knowledge:\n• Ability to type a minimum of 50+ words per minute (WPM)\n• Knowledge of clerical procedures and systems, including operating computers and multi-line telephones, navigating websites, using search functions, and word processing.\n• Familiarity with metal fabrication and surge brake systems preferred\n\nCompetencies:\n• Excellent problem-solving skills\n• Advanced communication and active listening skills\n• Strong time management skills to ensure customers receive prompt assistance\n• Ability to work both independently and as part of a team\n• Willingness to help where and when needed, beyond the scope of normal day-to-day duties

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Additional Skills & Qualifications

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• Excellent problem-solving skills\n• Advanced communication and active listening skills\n• Strong time management skills to ensure customers receive prompt assistance

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Experience Level

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Intermediate Level

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Maryville,TN.

Application Deadline

This position is anticipated to close on Aug 15, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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