Our client, a leading player in the customer service industry, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Direct Store Delivery (DSD) Support Team, providing essential support to our customers. The ideal candidate will have exceptional communication skills, a strong attention to detail, and a proactive attitude, which will align successfully with the organization. **Job Title:** Customer Service Representative **Location:** Hanover, PA (Hybrid - Onsite T, W, Th; Remote M, F) **What's the Job?** + Deliver timely, thorough responses to all telephone and email inquiries from independent distributor partners, sales managers, and DSD operations personnel. + Process and support any DSD plant or IDP setup changes to ensure smooth operations. + Initiate Plant Closes to ensure IDP route orders are processed to the Plant, including accelerations as needed. + Audit transactions and set up daily through integrity reports to maintain accuracy. + Provide support to independent distributors regarding order management and issue resolution. **What's Needed?** + Associate Degree or a minimum of 2 years of related experience required. + Proficiency in MS Office, particularly Excel, Word, and Outlook. + Experience in a call center environment is essential. + Strong customer service skills and a passion for delivering excellent care. + Bilingual candidates are encouraged to apply, but it is not a requirement. **What's in it for me?** + Opportunity to work in a dynamic and fast-paced environment. + Gain valuable experience in customer service and support operations. + Possibility of extension or conversion after the initial 4-month period. + Work collaboratively with cross-functional teams and build professional relationships. + Enhance your skills and knowledge in a supportive team setting. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.