Customer Service Representative Job ID 227106 Posted 03-Jul-2025 Service line Advisory Segment Role type Part-time Areas of Interest Administrative, Customer Service Location(s) Townsville - Queensland - Australia **Be the first point of contact for our shopping centre** **Casual position - full training and mentoring provided** **Townsville | Gurambilbarra | Land of the Wulgurukaba people** Are you a people person with a passion for retail environments? We’re looking for a proactive and enthusiastic Customer Service Representative to be the friendly face and behind-the-scenes support that keeps our centre running smoothly and looking its best. Based at Willows Shopping Centre, this casual role will see you working a variety of shifts throughout the week, including weekends and evenings. **Here’s a snapshot of your day;** • Be the first point of contact at our Information Desk, assisting customers and tenants with enquiries, phone calls, and mail distribution. • Support centre marketing activities including posters, PA announcements, display cabinets, and mannequin setups. • Help coordinate and maintain key operational registers such as Lost & Found, mobility equipment sign-outs, and contractor logs. • Assist with the coordination of marketing campaigns, events, and activations. • Issue gift cards and provide general administrative support. **Here are some of the strengths you’ll possess and the background you’ll need to be successful;** • A warm, approachable, and professional communicator. • Strong organisational skills and attention to detail. • Ability to multitask in a fast-paced environment. • Previous experience in customer service, retail, or marketing support is a plus. • Comfortable using basic office systems and handling administrative tasks. **So, what’s in it for you?** • A range of discounted corporate and wellness benefits including personalised wellbeing programs, counselling and mental health support, discounted health insurance and flexible leave. • Be part of a vibrant, community-focused team. • Opportunities for growth and development within a dynamic retail environment. • Work in a role where no two days are the same! **Can we inspire you to join us?** At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed. We are proud to be certified as a Family Inclusive Workplace in Australia. This is a great recognition to our different policies, programs and benefits which help us build a great family friendly workplace culture. We are striving to remove barriers. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We welcome and encourage First Nations People to apply. Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider. We look forward to hearing from you. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)