Job Title: Client Representative 11am-8pm shift ResponsibilitiesResolve client and debtor requests via the phone system, transferring calls as needed.Respond to client requests for account updates and additional information.Facilitate fulfillment of requests received via system from clients using email process and internal systems.Research and review incoming requests for necessary actions by the operations team.Support and fulfill client requests received via the assignment system using the company's system of record and email process.Provide initial review of new addresses provided by clients to determine necessary action.Communicate with clients clearly and precisely, focusing on request fulfillment.Communicate results and areas of opportunity to leadership.Provide daily, weekly, and monthly reporting to management.
Additional Skills & QualificationsAt least one year of call center, customer service, or industry-related experience required.Experience with multiple phone lines preferred.Working knowledge of Microsoft Office, Outlook, PowerPoint, Word, and Excel.Work Environment

The work environment involves office hours from 11 AM to 8 PM. The company offers a competitive compensation package with a full suite of medical benefits, including dental, vision, 401k, pet insurance, PTO, and holidays.

Pay and Benefits

The pay range for this position is $21.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Indianapolis,IN.

Application Deadline

This position is anticipated to close on May 27, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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