Job Description

Are you a friendly and customer-focused individual looking for an exciting opportunity? We're seeking a dedicated Customer Service Representative to join our team in Mount Vernon, United States. In this role, you'll be the face of our company, ensuring exceptional customer experiences and contributing to our success.

Answer incoming phone calls and assist customers with their inquiries and ordersProcess customer orders accurately and efficientlyHandle cash transactions and maintain a balanced cash drawerPrepare and package products according to company standardsProvide outstanding customer service, addressing concerns and resolving issues promptlyMaintain a clean and organized work environmentCollaborate with team members to ensure smooth operations during busy periodsAdapt to changing priorities and handle multiple tasks simultaneouslyAdhere to company policies and procedures at all times

QualificationsExcellent communication skills with the ability to interact professionally with customers and team membersStrong customer service orientation and a positive, friendly attitudeAbility to follow directions and work efficiently in a fast-paced environmentFlexibility to work weekends, holidays, and various shifts as neededBasic computer skills and ability to learn new software systems quicklyAttention to detail and accuracy in order processing and cash handlingAbility to multitask and prioritize responsibilities effectivelyPhysical ability to stand for extended periods and lift up to 25 lbs.High school diploma or equivalent preferredPrevious customer service experience is a plus, but not required – we provide comprehensive training

Additional Information

All your information will be kept confidential according to EEO guidelines.