Join our experienced team as a Policy Conversion Representative and play a crucial role in the successful transition of PLS policies to the Masterpiece policy system. In this fast-paced environment, you’ll be responsible for accurately entering policy information from a variety of sources—including PLS, PRS Flood, ODEN, OARS, Agent Portal, ABIZ, Masterpiece, SharePoint, and shared drives—into the Masterpiece platform, following detailed guidelines and complex processes. You’ll collaborate closely with both onshore and offshore peers, building strong relationships and delivering customer-centric solutions that reflect Chubb’s commitment to excellence.
If you have a keen eye for detail, thrive on teamwork, and are dedicated to continuous self-development, this is the perfect opportunity to make a meaningful impact and grow your career with us.
Key Responsibilities
Collaborate with onshore and offshore teams to meet shared objectives and ensure successful policy conversion.Build strong relationships with insureds and agents, delivering solutions that meet their needs and ensuring a high-quality customer experience throughout the policy conversion process.Exercise sound judgment, take ownership, and make timely decisions to keep conversion projects moving forward, balancing accuracy and efficiency.Optimize processes for policy conversion, focusing on continuous improvement and quality assurance.Consistently achieve conversion targets and quality metrics, even under challenging circumstances or tight deadlines.Demonstrate a commitment to ongoing self-development by proactively seeking out training opportunities and resources across all relevant systems and platforms.Actively pursue both formal and informal learning channels to expand skills and knowledge, ensuring adaptability and growth when encountering new processes or technologies.Proactively take on new opportunities, projects, and tough challenges with urgency, energy, and enthusiasm.Develop and deliver clear, multi-mode communications tailored to the unique needs of different audiences.Recognize and leverage diverse perspectives and cultures within the team to enhance collaboration and results.Maintain consistent attendance and demonstrate a strong work ethic.Strong customer-centric mindset; able to build partnerships with clients, agents, and internal/offshore business partners.Demonstrated ability to closely follow directions, learn from mistakes, and make quality decisions supporting organizational goals (95%+ review results).High attention to detail and quality; consistently delivers results that meet or exceed customer expectations.Ability to learn and practice multiple detailed processes, optimize workflows, and multi-task effectively.Proactive in securing and deploying resources efficiently; able to solve problems as they arise.Able to seek out, understand, and apply written processes; committed to continuous improvement and quality assurance.Capable of meeting production goals (90%) within specified timeframes, even under pressure.Confident in acting with urgency and enthusiasm; adapts quickly to changes in processes and requirements.Effective communicator; able to tailor communication style for team members, management, and customers.Values diverse perspectives and fosters an inclusive environment.Basic Personal Lines Insurance knowledge and above-average business acumen preferred.Commitment to ongoing self-development; actively seeks growth opportunities and development channels.Reliability and strong work ethic.
The pay range for the role is $33,000 to $56,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.