Customer Servive Rep (REMOTE)

Join a mission‑driven financial institution where culture, member service, and employee growth truly matter.

We’re seeking a Loan & Share Mediator to support our Collections team by managing delinquent loan accounts, member communications, and compliance‑based collection activity. This is an excellent opportunity for someone with strong call‑center or collections experience who enjoys problem‑solving, member advocacy, and detail‑oriented work.

Location: Albany, NY (3 weeks onsite training, then fully remote)

Schedule: Mon–Fri between 8 AM–7 PM (8‑hour shifts) + rotating Saturdays 9 AM–1 PM

Pay Rate: $18–$22/hr

About the Role

As a Loan & Share Mediator (Billing Coordinator), you’ll be responsible for handling delinquent consumer and small commercial loan accounts while ensuring strict adherence to federal and state regulations. You’ll conduct outbound calls, review account documentation, recommend next‑step actions, and help members resolve delinquencies with empathy and accuracy. This role combines collections expertise, customer service, clerical accuracy, and regulatory awareness.

Must‑Haves

Outbound calling experienceCall center backgroundStrong Excel skillsMust reside within the Albany or surrounding area.

Key Responsibilities

Manage assigned delinquent accounts, including:Negative share balancesMasterCard accountsConsumer and small‑balance commercial loansPerform outbound calls to members regarding past due balances.Maintain accurate records supporting collection efforts and audits.Stay updated on:Bankruptcy and foreclosure regulationsTelephone Collection Practices Act (TCPA)Fair Debt Collection Practices Act (FDCPA)Fair Credit Reporting Act (FCRA)CFPB guidelinesUnderstand rules surrounding right of offset, freezing funds (SSI, SSD, pension), and deceased member procedures.Recommend repossessions, charge‑offs, and next‑step actions to management.Maintain productive relationships with attorneys, repossession agents, and related vendors.Track and report collection metrics and performance data.Provide excellent member service while meeting individual performance goals.

Qualifications

High School Diploma required2+ years of telephone collections or call‑center experience preferredStrong attention to detail and documentation accuracyAbility to understand and apply regulatory standardsNice‑to‑HavesData entryCustomer serviceGeneral clerical or administrative experienceMicrosoft OfficeV‑Lookups and Excel functionsCollections background

Work Environment

3 weeks onsite training in Albany, NY, then fully remoteFlexible schedule within 8 AM–7 PM Monday–FridayRotating Saturdays (9 AM–1 PM)Supportive, team‑oriented culture with opportunities for long‑term growthContract position with potential for extension

Why You’ll Love This Opportunity

Work for a large, well‑respected financial institutionStrong focus on culture, collaboration, and member careClear processes, excellent training program, and remote flexibilityRoom for career advancement within a growing organizationJob Type & Location

This is a Permanent position based out of Albany, NY.

Pay and Benefits

The pay range for this position is $18.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Mar 2, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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