Company Description

At Domino’s, we’re better together by celebrating the different backgrounds and experiences each person brings to our workplace. We want you to grow and win with us; after all, most of our store owners started as delivery drivers and pizza makers in stores. If you have one or more of the skills listed below; please apply.

Is the sauce in your veins? Join #TeamDominos today.

Job Description

We are seeking an enthusiastic and customer-focused Customer Service Representative to join our team in Roberts, WI. As a key member of our organization, you will be responsible for providing exceptional service to our valued customers, addressing their needs, and ensuring their satisfaction with our products and services.

Serve as the primary point of contact for customer inquiries via phone, email, and in-person interactionsProcess customer orders efficiently and accuratelyAssist in all areas of the operations including prepping, preparing, and packing products Respond to customer questions about products, services, and company policiesCollaborate with team members to resolve complex customer issues and escalate when necessaryIdentify and communicate common customer concerns to managementAssist in maintaining a clean and organized work environmentParticipate in ongoing training to stay updated on company products, services, and policiesContribute to a positive team atmosphere by supporting colleagues and sharing best practices

QualificationsExcellent verbal and written communication skillsStrong active listening abilities and empathy towards customersProficiency in using computer systems, including order processing software and customer relationship management (CRM) toolsBasic math skills for processing transactions and handling refundsAbility to multitask and work efficiently in a fast-paced environmentProblem-solving skills to address customer concerns effectivelyAttention to detail to ensure accuracy in all customer interactions and data entryTeam player mentality with a willingness to support colleaguesPrevious customer service experience preferredConflict resolution skills to handle challenging customer situations professionallyAbility to remain calm and composed under pressureEnthusiasm for learning about new products and services