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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Description:

Ensure daily customer services and operations of both Air/Sea Import & Export requirements are met and executed in a timely manner.

Responsibilities:

Keep the pulse of customer satisfactionRespond to customer’s inquiries in a timely manner. Take the lead as a first PIC for customersWork with internal LFS external customers to create an exceptional customer service experienceManage account/customer expectationsWork with internal and external customers for Corrective and Preventative ActionsHelp craft and create KPI customer specific reporting and scorecardsBuild and maintain rapport with customers to fulfill their requirementsProcess Stock In/Out in SAPWork with LFS internal customers on process improvements Help craft account SOPs and Work InstructionsAssist in distribution and operations as needed

Requirements:

Minimum secondary education or GCE ‘O’ Levels2 years’ experience in handling Air and Sea operations with a focus on Customer ServiceProficient in both written and spoken English

Employee Type:
 

Permanent

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