Job Description

We are seeking a friendly and supportive Customer Service Representative to join our team in Cleveland, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring their satisfaction and maintaining our company's reputation for excellent service.

Answer incoming customer calls, emails, and chat messages promptly and professionallyProvide accurate information about our products and servicesResolve customer complaints and issues with empathy and efficiencyProcess orders, refunds, and exchanges according to company policiesMaintain detailed records of customer interactions and transactionsCollaborate with other departments to ensure customer satisfactionIdentify and escalate complex issues to appropriate team members when necessaryStay updated on company policies, products, and services to provide accurate informationParticipate in ongoing training and development programs to enhance customer service skills

QualificationsExcellent verbal and written communication skillsStrong problem-solving abilities and attention to detailPatience and empathy when dealing with challenging customer situationsProficiency in using computer systems and software relevant to customer serviceAbility to multitask and manage time effectively in a fast-paced environmentHigh school diploma or equivalentPrevious customer service experience preferredAbility to remain calm and professional under pressureFlexible schedule, as weekend and evening shifts may be required

Additional Information

At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino’s store owners, 90% of which started as delivery drivers and pizza makers in our stores!