Job Description

Join our dynamic team as a Customer Service Representative in Nyack, United States! We're looking for a friendly and professional individual to be the face of our company and provide exceptional service to our valued customers.

Respond to customer inquiries and concerns via phone, email, and in-person interactionsProcess customer orders, returns, and exchanges efficiently and accuratelyMaintain up-to-date knowledge of products, services, and company policiesCollaborate with team members to ensure smooth operations and customer satisfactionIdentify and escalate complex issues to appropriate departments when necessaryMaintain accurate records of customer interactions and transactionsAssist in maintaining a clean and organized work environmentParticipate in ongoing training and development programs to enhance customer service skills

QualificationsExcellent verbal and written communication skillsStrong problem-solving abilities and attention to detailProficiency in basic computer applications and data entryAbility to multitask and work efficiently in a fast-paced environmentFriendly and empathetic demeanor with a customer-focused mindsetTeam player with a positive attitude and willingness to collaborateResilience and ability to remain calm under pressureHigh school diploma or equivalent (preferred)Previous customer service experience is a plus, but not required

Additional Information

All your information will be kept confidential according to EEO guidelines.