Job Description

We are seeking a dedicated Customer Service Representative to join our team in Bethalto, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellent service.

Answer incoming phone calls professionally and efficientlyTake accurate customer orders and input them into our systemProcess cash transactions and handle payments securelyProvide exceptional customer service, addressing inquiries and resolving issuesCollaborate with team members to ensure timely order fulfillmentMaintain a clean and organized work environmentAssist with various tasks as needed, including food preparation and packagingLift and move items weighing up to 25 lbs. when requiredAdapt to changing priorities and maintain flexibility in work scheduleContribute to a positive team atmosphere and uphold company values

QualificationsExcellent communication skills, both verbal and writtenStrong customer service orientation with a friendly and professional demeanorAbility to multitask efficiently in a fast-paced environmentBasic computer proficiency for order entry and processingCash handling experience and basic math skillsFlexibility to work weekends, holidays, and various shifts as neededPhysical ability to stand for extended periods and lift up to 25 lbs.Strong attention to detail and accuracy in order taking and processingAbility to remain calm and composed under pressureTeam player with a positive attitude and willingness to learnHigh school diploma or equivalent preferredPrevious customer service experience is a plusKnowledge of the food service industry is beneficial but not required